Need: During PR14 Thames Water (TW) Asset Management (AM) identified a requirement to store pertinent information about Trunk Mains in a centrally located repository, to effectively report current or historic asset status together with the ability to schedule future works. Historically, trunk main data and asset information has been maintained on a number of different systems, by different departmental staff, in some cases, independently of one another. This led to duplication of information, effort and the inability to fully understand the condition, status, characteristics or location of all trunk main assets.
Challenge: First, A number of key decisions around the business were made to Trunk Mains without having a true understanding of the overall network and often made without AM buy-in. AM needed a tool that supported their new business processes to ensure that the correct assets were receiving investment that provided the greatest return for their investment. Second, AM needed a tool that would provide up-to-date, accurate reports that represented one version of the truth. Thirdly, to obtain and maintain the asset information from across the business and implementing the relationships to enable the accurate reporting of TM assets.
Solution: The TMD is a decision support tool that pulls information from across the business and combines them together to provide a overall picture of a TM asset. It is designed to be run by TW staff as a business as usual tool and will provide key information on leak or burst history, main surveys, monitoring, related valve checks and asset risk or consequence. Along with the TMD, B&V expertise in business process & data architecture was implemented to ensure that all pertinent information would be funneled through the TMD and would become a ‘one stop shop’ for all TM related queries.
Benefits: The TMD is a flexible support tool that provides a clearer understanding Trunk Main asset location and life cycle. Not only that but provides the detail to support business processes, help establish procedures and provide due-diligence to ensure TW can report accurately and select the ‘correct’ assets to be maintained. The TMD has centralised TM information previously stored across departments and personnel to help maintain data and provided a platform to obtain greater insight and remove duplication.